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Resident Handbook

Table of Contents

Welcome Message

Over the course of this year, you will spend many hours on campus, in class, listening to lectures, participating in group activities and service projects. You will spend many hours studying. You will also spend many, many hours in our community meeting new people, and learning about yourself and the world around you. You will have many opportunities to become involved and engaged in the community and we hope that you take full advantage of those opportunities! You will experience a lot over the course of a year and it is what you do with that experience that matters the most.

By focusing on the total student experience, we reinforce the student's educational goals, as well as our commitment to community service and development. Through cultural and developmental programs coordinated by our staff, residents can participate in a wide variety of activities, including seminars, community outreach programs, social events, and service projects.

There are many staff members here to help you throughout the year. There are a number of professional staff members as well as Community Assistants who live on the property and work closely with the residents. They are here for you and one of their main roles is to be available for you and to spend time getting to know you. Also, they help with communication between you and the professional staff, make sure there are activities and things to do, and help with ensuring the safety of the building.

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Contact Information

Emergency Contacts

Property Contacts

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Important Dates

Fall Semester

Thursday, August 13: Move-In Day!

Monday, August 24: First Day of Classes!

Monday, September 7: Labor Day, No Classes!

Monday, November 23: Thanksgiving Break Begins!

Saturday, December 12: Graduation!

Spring Semester

Monday, January 11: First Day of Classes!

Monday, January 18: MLK Day, No Classes!

Monday, March 14: Spring Break Begins!

Saturday, April 30: Graduation!

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Community Building and Common Area Facilities

The Clubhouse Common Area Facilities and Amenities

The clubhouse/community building is the place to go for great amenities. Most of the events and activities hosted by the community take place in and around the clubhouse/community building. All rules governing common area amenities will be enforced by management and are subject to periodic review and revision. The facilities available at the community are for the exclusive use of community residents. A resident must accompany all guests at all times. The maintenance and care of these facilities is every resident’s responsibility; therefore, abuses may result in facilities closing. Please report all repair needs or problems to the community office.

Business Services

Residents are able to send and receive faxes from the community office. Please see a staff member for details and cost. Residents receiving packages too large for mailboxes should pick them up in the clubhouse/community building. We reserve the right to refuse any package that is too large for our office or is considered suspicious or hazardous in any way.

Computer Room

A computer room is offered for the convenience of residents. The computer room is located in the clubhouse/community building and has computer terminals with Internet access and printer capabilities. You must be familiar with needed software as technical assistance is not always available. Eating and drinking is not permitted at the computer stations. Please report any problems to the office immediately.

Fitness Center

The fitness center is located in the clubhouse/community building. No food is allowed in the fitness center. Please limit drinking to water only while in the fitness center. Proper athletic attire is required. Shirts and shoes must be worn at all times. Please report maintenance problems to community personnel immediately. Do not repair equipment yourself. Use equipment in the manner in which it was intended. Use of the fitness center is at your own risk. Anyone beginning an exercise program should consult a physician first.

Leasing Office

The leasing office is located in the clubhouse/community building. Leasing office staff is available to help residents with renewing resident leases/license agreements, collecting rent payments, answering questions about the lease/license agreement, and addressing issues as needed.

Payment

You will not receive a bill or invoice for any installment amount due. We do not provide payment slips, payment reminders, etc. It is your responsibility to make the payments by the assigned date based on the payment plan you chose by referring to your copy of the lease/license agreement. Pay online, deliver the payments to the office, or mail the payments.

Please also note that if you are choosing the installment option, these payments are installment payments, not monthly rent payments. This statement means that each payment is part of the installment amount not a particular month’s rent. If you do not make the payments by the designated due date, you will be assessed a late fee. Payments that are mailed must be received by the due date, regardless of postmark, to avoid late fees.

Rent Payment

Payments are due on the first day of the month. You may pay the rent at the clubhouse/community office or take advantage of one of our online options if offered at your community.

Forms of Payment

If online payments are accepted by your community, you may pay your rent online by credit card or eCheck. You may pay your rent by check, money order, or cashier’s check.

ECheck

If accepted at your community, eCheck payments will be deducted from a checking account. There are two options for eCheck: the first option is to make a one-time payment at an amount specified by you; the second option is to set up recurrent monthly payments (ACH Payments) that are automatically processed on the first business day of each month. There will be a fee associated with each transaction.

Credit Card

If accepted at your community, credit card payments may be made on a one-time basis or set up recurrent monthly payments. This service may include a convenience fee for each transaction.

Late Payment and Returned Checks

If your rent payment is received after the date specified on the lease/license agreement, you will be charged late charges as stated in the lease/license agreement. A returned check fee, plus applicable late charges will be assessed on all checks returned by a bank for any reason. Returned checks must be redeemed by money order or cashier’s check within 48 hours of notification. Late charges will be charged from the first late day. After two returned checks, we will no longer accept checks for your rent payment or any other charges owed.

It is your responsibility to ensure that all rent payments and other charges are paid on a timely basis. All monies received from you will first be applied to any outstanding debts such as delinquent rent, late fees, NSFs, utilities, charges for damage repair, etc. Any remaining monies will then be applied to the current month’s rent. If any amounts are deducted to cover a balance, your current month’s rent will not be considered paid in full and late fees will be assessed.

After-Hours Payments

Payments may be made after hours by dropping off your check, money order or cashier’s check in the night drop at the clubhouse/community office. Be sure to include your name and unit number on the check, money order or cashier’s check to ensure timely processing. If late charges are applicable, they will be assessed to your account and/or the payment returned. We have the right to refuse any payment that does not pay your balance in full.

Resident Surveys

Periodically surveys are distributed to the residents in an effort to solicit feedback about your experience. Surveys provide you with an opportunity to assist us in providing the best experience possible.

Sports Courts

Sports courts are available to all residents and guests. Guests must always be accompanied by a resident. Please see posted times and rules and regulations for each recreational area.

Swimming Pool

The pool is open daily weather permitting. Please be advised that the pool is not designed for diving. Pool furniture is not to be removed from the designated area. Personal flotation devices or rafts may not be permitted in the pool area. The area may close occasionally for maintenance purposes and during specific community repair projects. Please bring proper ID with you to the pool. Only residents and their guests are permitted to use the pool. Residents must accompany guests at all times.

Tanning

Tanning is available by appointment for residents only. After using the tanning equipment please clean off the entire bed with our cleaning spray and a paper towel. Tanning appointments are made on a first come, first serve basis and only one session may be completed per day.

Vending Machines

Access to the drink machine is for your convenience. Machine malfunctions and any loss should be promptly reported to the office.

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Unit Information

General Policies

In order to comply with local fire codes (which are created ultimately for your own protection and safety), certain policies apply toward the condition of your unit. In addition, decorating guidelines have been established in order to prevent damage to the units.

All furnished units are to remain furnished, with beds on the frames and furniture on the floor (e.g., no beds on top of desks or dressers, no desks or dressers stacked or turned on end). For safety reasons, cinder blocks are not permitted. Furniture may be rearranged in your unit provided it is returned to its original position prior to check-out.

The following must also be adhered to:

Damages

Residents are responsible for the condition of their unit and all furniture. Any repairs needed within units must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages upon vacating the unit.

Dishwasher

In order to reduce maintenance problems with dishwashers, the following guidelines should be used: scrub dishes first, especially if it will be a few days before you run the load. Be sure the product is advertised as an automatic dishwasher detergent, not one for hand-washing dishes. Once a month, pour a cup of distilled vinegar in the dishwasher and run it empty two times.

Food Waste Disposal

Each apartment is equipped with a food waste disposal in the kitchen sink. Please use common sense when operating this appliance. Care and Operating Instructions: do not insert hand into disposal. Turn on cold water full flow (water should remain on during complete disposal operation and for a sufficient time after grinding is completed to ensure all waste is flushed away). Turn the switch to the “On” position to start disposal. Feed the food waste into the disposal while it is running; do not dispose of huge quantities at once! Do not turn off the motor or water until grinding is complete.

Garbage

All garbage must be properly bagged and placed directly into dumpsters. Storing garbage in units, breezeways, or stairwell is not permitted.

Heating and Cooling Unit

Efficiency of your heater is dependent upon complete air circulation. It is important to keep all vents in every room open. In addition, please ensure that return air vents are left unobstructed. If you wish to request a new furnace filter, please submit a maintenance request.

Lights and Fixtures

It is the responsibility of residents to replace all standard light bulbs. Please submit a maintenance request if any florescent light bulbs need to be replaced in your unit.

Maintenance

All maintenance concerns in your bedroom, your unit, or elsewhere on the community should be reported to the office or the CA/RA during regular business hours or submitted using our on-line maintenance request form. Please provide us with all the information pertaining to your maintenance request in order for us to most efficiently respond to your issue. For emergency maintenance issues, our maintenance staff is on call. After regular business hours you should contact the community’s answering service or CA/RA On-Call. Please use good judgment when deciding to contact staff after hours. Examples of maintenance emergencies include: flood, broken window in a first-floor unit, front door lock malfunction, or fire.

Upon submission of the request, the maintenance staff will undertake corrective measures as quickly as possible. You will be notified when the work has been completed or if more time is needed to correct the situation.

Smoke Detectors

The smoke detectors in your units are very sensitive. When taking a shower, close the bathroom door to ensure the steam does not affect the detector. When cooking, be sure to use the fan above the stove. If your detector makes a chirping sound, it means the battery is low. Complete a work order as soon as possible to have the battery replaced. Any time a smoke detector sounds an alarm, you should respond to it as an emergency and proceed in a safe manner. Never disconnect the smoke detectors. Sometimes you may experience a “false alarm.” The smoke detectors may be set off by dust, an insect or just may need routine cleaning. Opening the front door and windows (to allow fresh air into the unit) may stop the false alarm. Tampering with firing safety equipment is a violation of state and federal laws and will result in fines, eviction, and possible arrest.

Toilets

Do not flush paper towels; they do not degrade. Never flush feminine hygiene products, regardless what the packaging states. If your toilet does overflow or clog up, turn off the water supply immediately. There is a water shut-off valve next to the toilet on the lower left side of the wall. Residents are required to plunge their own toilet prior to calling in maintenance. Residents will be responsible for any toilet damages/overflows that are the result of improperly disposed articles.

Unit Entry

We respect your right to privacy. Without prior written consent, no one is given access to your unit. However, our staff may enter your unit as follows:

Except in cases of emergency and as required by law, we will provide you with reasonable written notice of our intent to enter and entry will be during normal business hours. You may be present; however, entry is not conditioned upon your presence. In case of emergency, we may enter the unit at any time without prior notice. In such situations, you do not have the right to refuse to open a door and you must allow access.

Utilities

If your utility use exceeds the allotted amount, you will be invoiced for and required to pay the overage. You and your roommates will be responsible for establishing service with the utility companies that are not included with your rent. You will be billed and must pay those utilities directly to the utility companies. You and your roommates are jointly liable for the payment of utilities not provided by us. You are required to place the utilities in your name within one business day of moving in or you will be in default in accordance with the terms of the lease/license agreement. The utilities must remain on, and in your name, until the end of the lease/license agreement. You will be responsible for penalties, processing fees and damages resulting from utilities being turned off prior to the end of the lease/license agreement.

Whenever you save energy, you not only save money, you also reduce the demand for such fossil fuels as coal, oil, and natural gas. Less burning of fossil fuels also means lower emissions of carbon dioxide (CO2), the primary contributor to global warming, and other pollutants. You do not have to do without to achieve these savings.

The average American produces about 40,000 pounds of CO2 emissions per year. Together, we use nearly a million dollars worth of energy every minute, night and day, every day of the year. By exercising even a few of the following steps, you can cut your annual emissions by thousands of pounds and your energy bills by a significant amount. These steps include:

Utility Closets

The utility closets housing water heaters and HVAC equipment are not to be used for storage.

Vacant Bedrooms

Current residents must make every effort to welcome a new roommate as long as there are empty bedrooms or bed spaces in the unit. It is a violation of your license/lease agreement to tell a potential roommate that you do not want a roommate or that there are no vacant beds. It is also a violation of your license/lease agreement to double occupy a bed space. You may have the opportunity to lease open bed spaces. Please contact the office for more details.

Washers/Dryers

Laundry facilities are provided for your use. All appliances should only be used in the manner for which they were intended. No dying of fabric or other materials is ever permitted. In the event you should need instruction on how to use the machines, please contact your CA/RA.

Window Screens

It is important that the window screens and blinds remain in good functional condition. They are not to be removed, tampered with, and/or detached in any manner.

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Safety And Emergency Procedures

Introduction

The community has a strong commitment to safety; to make it work, you must also have this commitment. We have adopted instructions and procedures to follow in emergency situations; please be aware of these and understand their importance.

We work closely with local police and fire departments and are constantly evaluated to ensure that we continue to provide the safest living environment possible. Please respect these regulations as you would any others. If you do not understand any of these regulations and suggestions, please ask your CA/RA for clarification. Please think safety at all times.

Earthquake

Residents should maintain an emergency supply kit in his/her unit consisting of a three-day supply of water, non-perishable food, closed toe shoes, a flashlight and fresh batteries, a battery operated radio, gloves and any medication that might be required by the resident. At the sign of an earthquake, residents should immediately seek cover and when safe, should evacuate the building.

Fire Safety

Fire warning devices and safety equipment are to be used only in case of emergency. The sounding of a fire alarm should be taken seriously and residents should proceed according to the instruction posted in and about the community. The intentional sounding of an alarm outside of an emergency situation will be considered a criminal offense and the person or persons responsible will be treated accordingly.

Multiple outlet “octopus” plugs are not permitted. Surge protector power strips with circuit breakers are permitted. All extension cords must be of the grounded, three-prong type and be UL approved. Live holiday decorations such as trees/wreaths are prohibited. Hot plates, candles, incense, space heaters, cooking grills, lighter fluid, and other combustibles are prohibited due to the increased risk of fire hazard. For more information, please refer to the rules and regulations portion of your lease/license agreement.

If there is a fire or the alarm sounds, feel your door with the back of your hand before exiting. If it is cool, exit the unit, close the door, and proceed to evacuate the building. If the door is hot, don’t open it; fill any cracks with wet towels, signal from your unit by hanging a sheet out your window and wait to be rescued by the fire department. Upon leaving your unit, close your door. If smoke is present in the breezeways, lie down and crawl to safety; fresh air will be near the floor.

After you have exited, please be sure to move away from the building in order to avoid falling debris and to give the fire department personnel room to operate. Notify a member of the community staff upon exiting the building. The fire department will give an “all clear” when it is safe to re-enter the building. Finally, for safety sake, always let your roommate know where you are, a practice commonly known as the buddy system.

In the event of fire, residents should proceed away from the community and meet in the parking lot at the furthest point from your building. You are required by law to evacuate the buildings when the alarm sounds. Failure to do so is not only dangerous and illegal, but it also may result in criminal prosecution and the initiation of eviction proceedings. Persons involved in tampering with smoke detectors, extinguishers, sprinklers, or any of the protective casings around the fire safety equipment will be subject to criminal prosecution. Upon your exit, please report any information that you know to the CA/RA (e.g., the location of the fire).

Hurricanes

A hurricane watch is issued when a storm threatens to hit the area within 24-36 hours. A hurricane warning is issued when a storm is expected to hit a specific area within 24 hours. In the situation that a hurricane warning is in effect, you should follow these steps:

Tornados

Know the difference between a tornado watch and a tornado warning. A tornado watch simply means that conditions are favorable for the formation of a tornado. A tornado warning is issued when a tornado has actually been sighted or is indicated on radar.

In the situation that a tornado warning is in effect, you should open your unit windows approximately ½ inch. Doing this will relieve internal pressure and lessen the possibility of injury should a tornado strike. Go to your bathroom. The safest place for you to stay during the tornado warning is in your bathroom. We suggest you take a portable, battery operated radio with you to keep you updated on the current status of the tornado. Once the tornado warning has been lifted, the immediate danger is over and you may resume normal activity.

Winter Storm

In areas where winter storms may be particularly severe, you should begin making plans in late fall for the coming winter. We recommend having the following items on hand before the storm season arrives: battery operated radio and spare batteries, fully charged cellular phone, flashlights with spare batteries, snow and ice removal equipment, and a fully stocked first aid kit.

Your Personal Safety

Personal safety measures are just as important to your well-being as those previously mentioned. Crimes, injuries, and personal assaults all occur outside of our control, but there are steps that may be taken to decrease your likelihood of being a victim. Your unit has a dead bolt lock so that it cannot be opened without a key. Please keep your room door locked at all times.

Safety Tips:

Tips on Preventing Auto Crime:

Personal Property Insurance

Please be aware that the community takes many precautions to maintain the safest living environment possible, but we are not liable for any losses or damages that may occur to your personal property. If you are a dependent, you may be covered under your guardian’s personal property insurance.

The community takes many precautionary measures in attempting to aid the well-being of our residents. These include: strongly urging you to keep your apartment/suite and bedroom locked at all times and having an extensive preventive maintenance program designed to detect and cure any problem areas throughout the physical facility. We strongly recommend that you obtain personal property insurance for all of your valuables.

Thank you for taking time to read the community’s resident handbook. Please remember that you are an important part of our community and we hope you invest time and interest in keeping our community a great place to live!

You agree that we do not promise, warrant or guarantee the safety and security of you, your guests or your personal property against the criminal actions of other residents or third parties. Furthermore, we shall not be liable for any damage or injury to you, your guests or your personal property or to any person entering the Apartment or the Community, for injury to person or property arising from theft, vandalism or casualty occurring in the Apartment or the Community. You agree to indemnify and hold us harmless from all claims, costs, and expenses arising from injury to person or property to you or any of your guests regardless of the cause, unless the injury is due to our negligent or intentional conduct.

You have the responsibility to protect yourself and to maintain appropriate insurance to protect you and your belongings. It is a fact that no security system, including video cameras, controlled access gates, courtesy patrol services or electronic intrusion safety devices, can guarantee protection against crime. We do not monitor any security video cameras or other photographic surveillance that may be installed at the community. As to any and all security measures taken at the community, you may not rely for your personal safety upon any measures we may take to secure the building/s. Even elaborate security systems are subject to mechanical malfunctions, tampering, human error or personnel absenteeism, and can be defeated or avoided by clever criminals. Further, repairs to such devices cannot always be completed immediately. Therefore, you should always proceed on the assumption no security systems exist.

You acknowledge that you have read, understood and agree with the above notice. You have received no representations or warranties, either expressed or implied, as to the overall safety of the Apartment and Community and/or any security system at the Community. We have not in any way stated or implied to you that the security of person or property is provided, promised or guaranteed or that the Community was or will be free from crime.

For the purpose of this paragraph, Owner shall include EdR, its officers, agents and employees. 

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Policies and Regulations

Aiding and Abetting

Aiding and abetting means you personally are responsible if something is happening in your unit that you know of, are present for, or assist in. This also applies anywhere on campus if you are present during a policy violation. You are equally as responsible for the violation if you fail to report the violation. One example of this may be a roommate having a cat. All roommates would be held responsible for this policy violation because they are aware of the violation and did nothing about it. Alcohol, drugs and parties that carry heavy penalties may have a great effect on roommates. If you know that a roommate has or uses drugs in your unit, you may also be held responsible for those drug violations.

To avoid being in violation for aiding and abetting, you need to immediately report violations. Leave the unit if needed and tell a CA/RA. If staff responds to a violation and you are in the unit while it is occurring, your name and situation will be documented. This documentation will be used for a conduct meeting (see section on when policies are broken).

Alcohol, Drugs, and Paraphernalia

The decision to drink and how much is a personal one. Alcohol-related conduct which infringes upon the rights of others is not acceptable under any circumstance. The possession and/or consumption of alcoholic beverages in units must comply with local, state, and federal laws and regulations. Alcohol is not permitted in common areas (e.g., pool, stairwell, hallways, parking lots, and clubhouse/community building). The possession of kegs, beer bongs, party balls, etc. is prohibited at any location on the premises.

No drugs, narcotics, controlled substances or drug paraphernalia may be possessed, used, sold or distributed at the community. Persons who violate this policy will be subject to disciplinary action and arrest, including immediate eviction. Possession of a medical marijuana card does not override the lease/license agreement provision prohibiting the use of marijuana on the premises.

Students at the university are encouraged and supported in any effort to maintain good health and well-being. The use and abuse of alcohol and illicit drugs impairs both and puts your health at risk. The sale, manufacture, distribution, possession or use of any controlled substance as defined in the California Health and Safety Code is illegal. Such laws are strictly enforced by the University Police Department. Violators are subject to criminal prosecution. University students and employees are also subject to disciplinary action.

The illegal consumption, sale, or furnishing of alcoholic beverages on campus is restricted. The abuse of alcohol and illicit drugs is proscribed by federal, state, local and university regulations. All state laws regulating alcoholic beverages will be enforced, including the use of alcohol by minors. If you are under the age of 21, you may not possess or consume alcohol. Use of alcoholic beverages in university residences is subject to state law and university regulations.

Common sources of alcohol (such as large volume containers, kegs, or party balls) are prohibited in all university housing and public areas. Providing alcohol to anyone under the legal drinking age is illegal and the university will hold residents responsible for their actions as well as the actions of those to whom you provided alcohol.

It is explicitly illegal to use, possess, manufacture, or sell drugs or other controlled substances in both public and private spaces. Residents using, possessing, or selling drugs will be subject to disciplinary and/or criminal actions, including immediate eviction. Substance abuse prevention and assistance programs are available for residents. Residents should contact the Assistant Director for information about programs. Possession of a medical marijuana card does not override the license provision prohibiting the use of marijuana on the premises.

Assault

The threat of physical abuse of any community member or guest is forbidden. Threats of any kind, racial or sexual harassment, malicious pranks, or abusive name-calling, is not permitted.

Ball Playing, Bicycles and Skateboards

Ball playing (including but not limited to baseball, football or soccer), skateboarding, inline skates, bicycle riding or use of any equipment with wheels are prohibited in the buildings/units. These activities have the potential to create excessive noise, cause damage, and may inflict physical injury.

BBQs, Fire Pits, Open Flames, and Fireworks

BBQs and contained fires in community designated fire containers are allowed under the following conditions:

Bicycles

Bicycles should be stored in designated or approved areas. We advise residents to provide their own vandal-proof bike lock and to always lock your frame and wheels to the racks. The community is not responsible for lost or damaged bicycles. Following uniform fire code, bikes should be stored only in areas provided and not inside the building. Any bicycles parked and/or locked in any hallways, stairwell, or clubhouse/community building, may be removed upon sight and impounded.

Check-In/Check-Out

A Check-In/Check-Out Inventory & Condition Form will be provided by community staff. Please take time to read the comments concerning your unit. Please return this form to your CA/RA upon completion and notify them if you find additional issues or have a concern. Please make sure this form is an accurate listing of your unit, as it will protect you from being charged for any damages which may have occurred before you moved into your unit.

Prior to check-out at the end of the year, a letter will be sent to you notifying you of all the steps involved in checking out, including: having your unit inspected, turning in your keys, and completing a forwarding address card. It is required that each resident make an appointment with their CA/RA for check-out.

Commercial Ventures/Solicitation

The resident agrees to not use his/her unit for commercial purposes, nor will the resident participate in or encourage door-to-door solicitation in the community. The Internet connection provided as part of the lease/license agreement may not be used for any commercial or profit-making enterprise.

Common Areas

Belongings may not be stored in hallways, breezeways, or stairwells, or in such a way that common or public areas become unsightly, or so the entry/exit to the unit is blocked. Residents are responsible for keeping common areas clean and picked up. Residents are strongly encouraged to work together to maintain a clean community living area. Concerns with neighbors should be addressed directly.

Conduct

By signing your lease/license agreement, you agree to follow the policies in the lease/license agreement and this resident handbook. Any violation of the lease/license agreement or resident handbook policies will be handled through the conduct process. All members of the community have an obligation to uphold community standards, including your university’s student code of conduct.

Damages

Residents are responsible for the condition of unit furnishings and will be billed for all repair and/or replacement costs. Any and all repairs needed within units and other areas must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages for which they or their guests are responsible.

Student Conduct

As in all living situations, we have a set of policies and guidelines for the community which must be adhered to. It is very important that you familiarize yourself with all rules and regulations and the material contained in this handbook and in your lease/license agreement. Since every resident will have received these rules, this is considered your “first warning.” Part of the CA/RA’s job involves making sure that the rules of the community are followed.

The community operates in an adult atmosphere, thus most residents will never find themselves involved with disciplinary action. The largest part of individuals who require disciplinary action simply need a verbal clarification or warning. For those persons whose behavior is such that it requires more attention, any or all of the following may occur: a private meeting with your CA/RA or other staff member, a written warning (with copies to your file and guarantors of the lease/license agreement), restriction from areas or events, relocation within the community complex, referral to the manager and/or, University official, contract probation, eviction, and/or criminal prosecution.

Disruptive Behavior

Residents are expected to act in a manner that will not disturb the academic pursuits or infringe upon the privacy rights, health or safety of other persons. Understand that any activity that has a negative impact on the roommates or neighbors will not be tolerated.

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Resident Services

Housekeeping

The community provides janitorial service for the clubhouse/community building, building common areas, breezeways, and grounds. Residents are responsible for the cleaning and upkeep of their unit. For your convenience, dumpsters are located throughout the community for trash disposal. Please use another dumpster on the community if the one nearest you is full. It is everyone’s responsibility to keep the community clean and free of trash and cigarette butts. Do not leave trash on the stairwell or in the hallways. If trash is found in inappropriate locations, your account may be charged trash removal fees.

Mail

Each resident is assigned a mailbox and key after completion and return of your check-in materials. Mail is delivered daily by the United States Post Office with the exception of Sundays and Federal Holidays. You will receive notification of packages and special deliveries either by phone, a note dropped off at your unit or in your mailbox. You will need to bring a photo ID and sign for your package at the community office during regular business hours.

Social Activities

One of the best parts about living with us is the social atmosphere. From the beginning of the year, we like to emphasize community spirit. The CA/RA staff does the largest part to facilitate this for residents by sponsoring programs, including pool parties, bowling, movie nights, and much more. Residents who would like to volunteer to assist with functions should talk to their CA/RA.

Telephone/Internet

All units have a phone jack and data port in each bedroom. Service providers may be obtained from the clubhouse/community office.

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Community Living

Introduction

Learning to live in a community environment requires maturity, an examination of values, and assessing how one’s behavior affects others. The specific rules and regulations that exist at the community are detailed in the rules and regulations section of your lease/license agreement and this handbook. Take time to review your lease/license agreement and familiarize yourself with the rules and regulations. You and your guests are responsible for following them. Failure to do so may result in disciplinary action including termination of residency.

The underlying assumption at the community is that residents have the capacity and desire to be self-directing and responsible members of their community. Residents enter the community as young adults who are responsible and in search of opportunities for development and learning. Your unit is yours to use, but not to abuse. You have the freedom to make it work for you, coupled with the responsibility to keep it working for others.

Getting Along With Your Roommates

Living with others requires maturity, patience, open communication, willingness to compromise, and respect for others. No matter how compatible roommates are, there is always the potential for conflict. Culture, cleanliness, sleeping patterns, habits, and hobbies are some examples of things that may be different among roommates. These differences may serve to be positive learning opportunities for people living together, or they may create a negative atmosphere within the unit that may seem intolerable. You and the attitude that you take in communicating with your roommate will determine whether or not your situation will be positive or negative. The CA/RA staff is committed to facilitating communication between and among roommates. Work with your CA/RA to accomplish this goal; it may make the environment in your home even better!

Communication Guidelines

Your CA/RA will be stopping by during the first week of school to help you and your roommates talk about aspects of community living that may sometimes create conflict. One of the many tips and tools the CA/RA has is a Roommate Agreement. This is an agreement between roommates to ensure that basic needs have been discussed. Roommates should discuss each topic and come up with guidelines all roommates may live with. If you are having problems, or need help with a roommate contract, please see the CA/RA for help. Here are some questions to consider:

Cleaning Up

Alcohol/Tobacco

Noise

Personal Activities

Sharing Things

Sleeping

Study Habits

Visitors

What if there is a problem?

The community has several programs in place to intervene if you and your roommates are not getting along as well as you would like. The most important step you can take is to discuss your concerns with your roommate. Frequently, conflict occurs because one roommate assumes the other should know s/he is upset, but the roommate doesn’t actually realize there is a problem. It is difficult to commit the time necessary to work through the conflict, but the skills learned in the process will serve you for the rest of your life. Take advantage of the situation to become more skilled at working with others. If you do not feel you are able to handle the situation yourself, consider talking with your CA/RA.

Personal Affirmation

By choosing to live with us you agree to reside in a living and learning community. As members of this community, we all have certain rights as residents and as students. Please recognize that other members of the community have the same rights and that one’s rights stop where another’s begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my unit. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

Roommate Agreements

Each time there is a new resident added to a single student unit, we will ask that you fill out a new roommate agreement for your unit. The agreement is to be an agreement between roommates to ensure that basic needs have been discussed. Roommates should discuss each topic and come up with guidelines all roommates can live with. The topics include:

A staff member will help you to facilitate this discussion. As a reward to those who do complete the form, priority status will be given during the reservation process next year. Transfer requests will not be considered unless a completed roommate agreement has been completed.

Tips for living with roommates:

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Affirmation and Acceptance

Personal Affirmation

By choosing to live with us you agree to reside in a living and learning community. As members of this community, we all have certain rights as residents and as students. Please recognize that other members of the community have the same rights and that one's rights stop where another's begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my unit. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

We reserve the right to relocate a student on a temporary or permanent basis in the event of substantive conflict with other members of our community. If a student is occupying a unit that has vacant bed spaces, it is expected that the room is ready for their arrival at any time. Intentionally interrupting and/or preventing another student from moving into a unit will result in consequence, which may include relocation to a new unit.

Thank you for taking time to read the Resident Handbook. Please remember that you are an important part of our community and we hope you invest time and interest in making this community a great place to live.

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Additional Helpful Information

Community Assistant Program

The River Pointe is staffed with Community Assistants who assist with the daily operations. Our CAs are also available as peer resources for our residents and are also here to assist with policy enforcement, conflict resolution, and coordinating educational and social activities for our residents to enjoy. River Pointe Community Assistants are held to the highest standard and are committed to our core values:

Pets

Upkeep of Your Community

Personal Property

It is important for each resident to take an active role in protecting themselves, personal property and neighbors from theft and other crimes.

Roommate Relations

Living with others takes work no matter what your relationship is with the person. Whether you were matched with your roommates, or have decided to move in with friends, it is important to take a friendly and flexible approach to handling conflicts that may arise in the apartment home.

8 Steps for Resolving Disagreements and Disputes:

  1. Get only the individuals involved in the conflict together to discuss the problem. Involving neighbors and mutual friends can aggravate any conflict and complicate the situation.
  2. Each roommate needs to be allowed the opportunity to take turns discussing their problem. Everyone involved has equal right to be heard and feel comfortable expressing themselves freely and honestly. To encourage a sense of equality, pick a location that is neutral and where everyone can be seated at the same level and facing each other (maybe around the coffee table on the couches or floor).
  3. Communication is key to effective conflict resolution. Be assertive and clear, yet non-blaming and use “I” statements. Here are some examples phrases to help guide you with starting the discussion: “When you (said, did, etc.) (what the offending action was), I felt (hurt, angry, sad, insulted, etc.). I imagine you (did, said, etc.) it because (the reason you image). What I need from you is (action to create resolution or understanding).
  4. Validate your roommate's position by trying to understand their point of view even when their opinion is different from yours. Attack the problems — not one another. If you have more than one roommate, do not team up with another roommate against another. Remember, you are working together for a solution.
  5. Once everyone has had an opportunity to discuss their concerns and feelings, come to an agreement on what the conflict is about.
  6. Roommates need to identify all possible solutions. Each person involved must be willing to compromise and come up with the best solution to bring the apartment back to a good environment. State issues positively. Instead of stating why you can't do things asked of you in detail, focus on what you are willing to do.
  7. Make a commitment to your roommates to do what it takes to make the apartment home a harmonious living arrangement. Set a time frame for the changes to begin.
  8. Set a date in the near future to evaluate the decision together and re-negotiate any differences if necessary.

In addition to the guidelines outlined in the Lease Agreement and Resident Handbook, residents are provided a Roommate Agreement that is filled out voluntarily among roommates documenting “house rules” for items such as mail, utilities, TV time, study areas, housekeeping, guests, etc. The roommates are encouraged to provide a copy of Roommate Agreement to management so that it can be referred to at a later date if needed to assist with a conflict that comes up in your apartment home.

The Community Assistants and Management Team are available to assist you in resolving any roommate issues that may arise during your stay at River Pointe. If you have an issue that is creating a hostile or unhealthy environment, it is important for you to report immediately to River Pointe team for assistance and advice to help deal with the conflict before it gets worse.

Communications with Your Neighbors

Noise

Other Public Nuisances

It is illegal to urinate, defecate or engage in lewd conduct in public in the City of Carrollton and River Pointe

Your Well Being

Going to college can be stressful. Moving to a new place, meeting new people, peer pressure and demands from your studies can take their toll on your body and mind. River Pointe can provide you helpful resources if you or your roommates need assistance with getting help with stress, addiction, and depression. Reach out and make a call to the Community Assistant or Community Manager to help get you the tools you need to help you!

Storage

Parking

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Sign the Handbook

Thank you for viewing the River Pointe Resident Handbook. Please submit the acknowledgement by clicking the "Sign Handbook" link, and completing the online form and submitting your acknowledgement. Submitting the acknowledgment indicates you have read, understand, and agree to abide by all the policies, procedures and rules outlined in the Resident Handbook.

Sign Handbook 
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